Delivery Guarantee

We know you like to get your parcels fast – that’s our delivery guarantee! Within Australia, we deliver all our orders to you via Australia Post.

The calculator at checkout enables you to select the delivery service you want: regular, express, international.The shipping cost will be added to your purchase at checkout.

You can also select local pickup from Lyneham ACT Australia.

Orders that are received before 1:00pm EST* on a business day are usually sent that day. We aim to have your order to you within three working days if your order is sent regular post – this can be quicker if you live in NSW or a capital city and it may be a little longer if you live in a regional or remote area.

We are based in the Canberra, Australian Capital Territory, and you can follow the link for a more detailed description of the express post network. http://auspost.com.au/parcels-mail/delivery-areas.html

Damage or loss in transit is rare. However, if it happens we will take responsibility for it. Please call us to organise the return of damage goods or to report that a parcel has not arrived within the above timeframes.

New Zealand – Parcels take 3-10 days to reach New Zealand and may be subject to import taxes or duties.

International Postage – If you are a customer not living in Australia, we can deliver your products to you. You use the calculator at checkout to decide which shipping service you want to choose. The cost of freight to your country will be added at checkout. It will be your responsibility to pay any import duty or sales tax within your own country.