Bokbo strives to provide the best products possible, but if you decide your purchase isn’t just right, most items can be returned to us within 15 days of receipt. The product(s) must be as new ie: unused, unworn, unwashed, undamaged, unsoiled and in their original packaging and/or tags attached. Bokbo packages your items with great care, so the occurrence of transit damage or faulty items is very rare, but should it occur please contact us within 24 hours and we will organise a replacement. We are unable to accept returns on the following:
• Underwear, swimwear, soaps and lotions.
• Damaged, used, washed or worn goods.
• Goods that are not in their original packaging in perfect condition.
• Made to order items.
• Other items where the product page was marked as non-returnable or final sale.
• Orders that were shipped more than 30 days ago.
Email us at firstname.lastname@example.org with: Your name, invoice number, product name, reason for return and request for replacement, exchange or credit.
Post the product(s) to: Bokbo, 18 Fernyhough Cres, Lyneham ACT 2602 Australia. Please make sure they are well packaged for transport. Bokbo regrets it cannot cover shipping costs on returns.